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Frequently Asked Questions (FAQ)

"What is the best way to navigate Atravco™.com?"

Use the site directory index in the side navigation bar on the left.  The directory will lead you to all of our major departments.

"How do I cancel a reservation?"

Check the policy of your individual vendor.  Be sure and print out your confirmation page at the end of your booking.  Since we offer access to 100's of travel vendors such as airlines, hotels, inns, car rentals, cruises, tour operator, etc.. it is best to directly contact the vendor without adding any additional steps, time, or parties into the process.

"How can I pay for my tickets?"

You must have a valid credit card with a billing address where the tickets may be sent. Most major airlines are using the E-ticket method.

"When can I book my reservations on-line?"

You can book your reservations on-line 24 hours/day, 7 days/week i.e. ... 24/7.

"How do I get my tickets?"

It depends on the airline. Some may issue paper tickets; while most now will issue an electronic ticket (E-ticket) that will be waiting your arrival at the airport.

"How long does it take to receive my tickets or travel documents?"

Upon booking approval, paper tickets will be sent best means available via UPS, DHL, FedEx, Airborne, or Priority US Mail and you should receive it (them) within 3-5 business days. It is advised that you order your tickets as far in advance as possible for delivery and pricing sake.  Travel documents for some vacation packages and cruises will not be sent out until 2 to 4 weeks prior to your departure date. 

"In what currency can payment be made?"

For airline departures, the payment is currency of the departure country. For other reservations such as hotels, car rentals, condo's, tours, and others, each vendor or tour operator will specify currency. See our currency converter on the homepage under tools.

"Is Atravco.com a travel agency?"

Yes, Avalon Travel Company is a full service travel agency that provides worldwide reservations and travel services. Tickets and reservations are ordered through more than 100 major travel providers around the world. You can see many of these relationships on our cruise, tours, and vacation pages.  We have selected these relationships with the care necessary to ensure confidence in doing business with our suppliers.

 

 


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